Privacy Policy

Last updated: May 20, 2025

This Privacy Policy describes how Eira Mode (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website or interact with our services. The term “you” refers to any person accessing or using our services.

Policy Updates

We may modify this Privacy Policy occasionally to reflect updates in our business practices or to meet new legal requirements. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

Information We Collect and How We Use It

We collect personal data through direct communication, automated technologies, and third-party integrations. This may include the following:

  • Contact Details: Name, address, email, and phone number.
  • Order Information: Billing details, shipping address, and payment data.
  • Account Data: Username, password, and related security credentials.
  • Customer Support: Messages, emails, and chat interactions with our support team.

We also collect browsing and behavioral data through cookies and tracking tools, as well as information provided by Shopify and other marketing partners.

Purposes for Data Use

  • To process and deliver your orders and services
  • To communicate updates, promotions, and offers
  • To prevent, identify, and address fraudulent or security-related issues
  • To enhance your overall shopping and customer experience

Cookies

We use cookies to personalize and improve your browsing experience. For more information about the cookies we use, please refer to Shopify’s official Cookie Policy.

Sharing of Information

Your personal data may be shared with trusted third parties, including:

  • Service providers such as Shopify, shipping carriers, and IT partners
  • Marketing and advertising service providers
  • Legal authorities when required to comply with applicable laws
  • Business affiliates or successors in the event of restructuring or sale

External Links

Our website may contain links to other third-party sites. We do not control or take responsibility for their privacy practices. We recommend reviewing their privacy policies before submitting any personal data.

Children’s Privacy

Our services are not intended for individuals under 16 years of age, and we do not knowingly collect data from minors.

Data Security and Retention

We implement industry-standard security measures to safeguard your personal data. Information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Depending on your location, you may have rights under data protection laws, including the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your personal data
  • Restrict or object to our processing of your data
  • Withdraw consent where applicable
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information below. We may require proof of identity before processing your request.

How to File a Complaint

If you have concerns about how we handle your data, please contact us first. You also have the right to file a complaint with your local data protection authority if you believe your privacy rights have been violated.

Data Transfers

Your information may be transferred and processed outside your country of residence for operational or service-related purposes. When this occurs, we ensure that appropriate safeguards are in place to comply with relevant data protection laws.

Contact Information

  • Store name: Eira Mode
  • Company name: Eira Mode Ltd
  • Address: 5 Booth Street, Manchester, M2 4DU, United Kingdom
  • Email: info@eiramode.com
  • Contact Form: Click here
  • Phone: +44 7456 449786
  • Company number: 15248622
  • Customer service hours: Monday to Friday | 9:00 AM – 5:00 PM GMT