Return & Refund Policy

At Eira Mode, your satisfaction is our priority. While we hope you’re delighted with every purchase, we understand that sometimes returns are necessary. That’s why we’ve created a clear and simple return process to make things as easy as possible for you. Please review the information below to ensure a smooth experience.

1. Our Commitment

We’re dedicated to offering high-quality products that match their descriptions accurately. If, for any reason, you’re not completely satisfied with your purchase, we’ll work with you to resolve the issue promptly.

2. Return Eligibility

• Timeframe: You must initiate your return within 30 calendar days from the date your order was delivered.
• Condition: To qualify for a return, your item must meet these conditions:
  • Be unused and in its original condition.
  • Be returned in the original packaging, including all tags, accessories, and protective materials.
  • Show no signs of wear, damage, or alterations.
• Non-Returnable Items: For hygiene and safety reasons, the following products are not eligible for return unless defective upon arrival:
  • Underwear
  • Swimwear
  • Personalized or custom-made products
    
  • Final sale items marked as non-returnable

3. How to Start a Return

To begin a return, please contact our Customer Service team within 30 days of delivery at info@eiramode.com. Wait for our confirmation and detailed instructions before sending back any items.

When reaching out, please include the following information to help us process your request efficiently:

• Your order number (e.g., #1365)
• The item(s) you wish to return (e.g., “Eira Mode Classic Bag, Beige”)
• The reason for return (e.g., “Ordered wrong size,” “Damaged on arrival”)
• Clear photos or a short video (required for damaged or incorrect products)

4. Return Shipping

• Customer-Initiated Returns: If you are returning an item due to personal preference or size, you are responsible for the return shipping costs. We recommend using a tracked shipping method with insurance.
• Defective or Incorrect Items: If your product arrives damaged, faulty, or incorrect, Eira Mode will provide a prepaid return label along with full return instructions.

5. Return Address

Important: Please do not send any returns to our business address without prior confirmation. The correct return address may vary depending on your location or product type. Always wait for instructions from our Customer Service team to avoid delays or lost packages.

6. Refunds

Once we receive and inspect your returned product, you’ll receive an email confirmation regarding your refund status.

• Processing Time: Approved refunds are processed within 7 business days after we receive your return.
• Refund Method: Refunds are issued to the original payment method used for your order.
• Bank Delays: Your bank or credit card provider may require an additional 5–7 business days to post the refund to your account. This timeline is beyond our control.
• Partial Refunds: In certain cases, partial refunds may be issued:
  • If the item returned is not in its original condition, is damaged, or missing parts for reasons not caused by us.
  • If the return request is submitted after the 30-day window.
  • If the return packaging is insufficient and results in damage during transit, a partial deduction may apply to cover loss in value.

7. Exchanges

We’re happy to assist with product exchanges whenever possible.

• Process: To exchange your product for another color, size, or model, please email us at info@eiramode.com. We’ll confirm availability and provide instructions for returning the original item and receiving the replacement.
• Shipping Costs: If the exchange is due to a customer preference (such as size or color change), the customer is responsible for shipping fees. If the product is incorrect or defective, Eira Mode will cover all related shipping costs.

8. Items Arriving Damaged or Defective

Please inspect your package upon arrival. If an item appears damaged or faulty, contact us within 24 hours of receipt so we can resolve it quickly.

To report a defective or damaged item:

• Email us at info@eiramode.com
• Include your order number
• Attach clear photos or videos showing the defect or damage

After reviewing your case, we will arrange the most suitable solution—such as a replacement, exchange, or full refund—at no additional cost to you.

9. Incorrect Delivery Address

If you entered an incorrect or incomplete address during checkout, please contact us as soon as possible. While we’ll try to make changes before your order ships, we cannot guarantee modifications once the order has been processed.

Undelivered Orders: If a parcel is returned to us because of an incorrect address, refusal, or failure to collect, we’ll get in touch to arrange a solution. Please note:

• Return and re-shipping fees may apply.
• If you prefer a refund instead of re-delivery, the original shipping and return shipping costs will be deducted from the refund amount.

10. Customs and Import Duties (International Orders)

For deliveries outside the United Kingdom, additional customs fees, import duties, or taxes may apply based on your country’s regulations. These charges are the customer’s responsibility and must be paid upon delivery or before customs clearance. Eira Mode has no control over these fees and cannot predict the exact amount in advance.

We recommend contacting your local customs office for more information before placing an international order.

11. Need Help?

If you have any questions about our Return Policy or need assistance with your order, please contact our support team:

• Email: info@eiramode.com
• Response Time: We aim to respond to all inquiries within 24 business hours.

Contact Information

• Store name: Eira Mode
• Company name: Eira Mode Ltd
• Address: 5 Booth Street, Manchester, M2 4DU, United Kingdom
• Email: info@eiramode.com
• Contact Form: Click here
• Phone: +44 7456 449786
• Company number: 15248622
• Customer service hours: Monday to Friday | 9:00 AM – 5:00 PM GMT